Refund policy
At Jamaican Goodies, we take pride in delivering high-quality Jamaican products to our customers. Due to the nature of our items, all food and perishable products are non-returnable for safety and health reasons.
However, if you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery to report the issue. To process a claim, you must provide:
- A clear photo of the damaged or incorrect item
- Your order number
- A brief description of the issue
Once we verify the issue, we will offer a replacement or store credit at our discretion.
Refunds
Refunds will only be issued in the following cases:
- Your order was not shipped due to product unavailability
- You were charged incorrectly for an order
- Your order was lost in transit and verified by the shipping provider
Refunds will be processed to the original payment method within 5-10 business days, depending on your bank or payment provider.
Cancellations
Orders can only be canceled within 2 hours of placement. After this period, cancellations are not guaranteed as processing may have already begun.
Shipping Issues
We are not responsible for delays, lost packages, or damages caused by the shipping carrier. However, if your package is lost, we will assist in filing a claim with the carrier.
Contact Us
For any return, refund, or order issue, please reach out to us at:
Our team is happy to assist you with any concerns.